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Metrics for Service Management: (e-Book)
This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011... Meer -
Metric Templates and Design for ITIL and ISO 20000 (e-Book)
This title is the sister book to the global best-seller Metrics for Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011... Meer
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