Metric Templates and Design for ITIL and ISO 20000 (e-Book)

designing for ITIL

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Peter Brooks

Adobe PDF met digitaal watermerk | Maart 2012 |

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Beschrijving

This title is the sister book to the global best-seller Metrics for Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle.

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Specificaties

Auteur
Peter Brooks
Uitgever
Van Haren Publishing
ISBN
9789087536497
Formaat
Adobe PDF met digitaal watermerk
Publicatiedatum
Maart 2012
Bestandsgrootte
5628654 bytes
Taal
Engelstalig
Aantal Pagina's
181

Beschrijving

This title is the sister book to the global best-seller Metrics for Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle.

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Specificaties

Auteur
Peter Brooks
Uitgever
Van Haren Publishing
ISBN
9789087536497
Formaat
Adobe PDF met digitaal watermerk
Publicatiedatum
Maart 2012
Bestandsgrootte
5628654 bytes Kb
Taal
Engelstalig
Aantal Pagina's
181

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