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Beoordeel dit boek als eerste!Beschrijving
VeriSM is a holistic, business-oriented approach to Service Management, which helps to make sense of the growing landscape of best practices and how to integrate them to offer value to the consumer. It is an evolution in Service Management thinking, and provides an up-to-date approach, including the latest practices and technological developments, to help organizations in transforming their business to the new reality of the digital age. VeriSM is Value-driven, Evolving, Responsive and Integrated Service Management. VeriSM is a registered trademark of and owned by IFDC, the International Foundation of Digital Competences.
Specificaties
- Auteur
- Claire Agutter, Rob England, Suzanne D. van Hove, Randy Steinberg
- Uitgever
- Van Haren Publishing
- ISBN
- 9789401802635
- Formaat
- Adobe PDF met digitaal watermerk
- Publicatiedatum
- Juni 2018
- Bestandsgrootte
- 12580543 bytes
- Taal
- Engelstalig
- Aantal Pagina's
- 355
Beschrijving
VeriSM is a holistic, business-oriented approach to Service Management, which helps to make sense of the growing landscape of best practices and how to integrate them to offer value to the consumer. It is an evolution in Service Management thinking, and provides an up-to-date approach, including the latest practices and technological developments, to help organizations in transforming their business to the new reality of the digital age. VeriSM is Value-driven, Evolving, Responsive and Integrated Service Management. VeriSM is a registered trademark of and owned by IFDC, the International Foundation of Digital Competences.
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Specificaties
- Auteur
- Claire Agutter, Rob England, Suzanne D. van Hove, Randy Steinberg
- Uitgever
- Van Haren Publishing
- ISBN
- 9789401802635
- Formaat
- Adobe PDF met digitaal watermerk
- Publicatiedatum
- Juni 2018
- Bestandsgrootte
- 12580543 bytes Kb
- Taal
- Engelstalig
- Aantal Pagina's
- 355