Student life experience by service design

Imagine yourself fresh out of high school, ready to tackle the challenges and adventures that await at university. From navigating the stress of academic demands to forging meaningful friendships, the transition can be daunting. But beyond the pursuit of a degree lies a deeper journey—one of emotional growth, social connection, and personal discovery. Written by the Department of Social, Cultural, and Student Oriented Services (DSCS) and its visionary team, this book is a testament to years of hands-on experience and dedicated service. Join them as they challenge the conventional approach to student support and usher in a new era of design-led innovation. Through a collaborative effort involving staff and students alike, the authors explore the concept of Student Life Experience (SLX) and its profound impact on education. They introduce the Product-Service System (PSS) design approach—a revolutionary framework for reimagining student services and enhancing the university experience. Delve into the intricacies of the design process, from conceptualization to implementation, and discover how co-creation with students leads to transformative outcomes. With over twenty inspiring design concepts documented, readers gain invaluable insights into the future of higher education. But the journey doesn't end there. In their quest for continuous improvement, the authors delve into the psychology of learning and metacognitive strategies, shedding light on the factors that shape student success. Whether you're a social scientist, a design thinker, or an educational reformer, this book offers something for everyone. So, grab a copy, ignite your passion, and join the service uprising—it's time to revolutionize student life as we know it.