ITIL® Managing Across the Lifecycle Courseware

ITIL® Managing Across the Lifecycle – 5 days This 5-day course leads to the certification as ITIL® Expert in ITIL®. You’ll learn • IT Service Management • Operational issues and management • Planning and implementation of IT Service Management • Managing Strategic Change • Risk management • Leading features • Understanding organizational challenges • Evaluate Lifecycle project • Additional support Target group • Individuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization • Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module • Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite Exam The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass. Prerequisites 17 collected points from Foundation and LifeCycle/Capability level of ITIL® and practical experience in IT Service Management