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A potential customer is browsing your Facebook page, taking a look at customer comments and your posts, and they decide to reach out to your chatbot. While you may think a basic Hello is...
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Februari 2020
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Did you know that 93% of all customer experience programs fail? Read this book to make sure you make it into the 7% that do succeed.
Whether you are just getting started with CX or have...
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C&A's Secret Formula Rediscovered
C&A was set up in Sneek in 1841 by the brothers Clemens & August Brenninkmeijer, but the real breakthrough that led to almost a century of...
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Mei 2023
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We started a storytelling expedition around the world, meeting 'people with a vision' and 'brands with a purpose'. We write their stories in a narrative context to facilitate word-of-mouth. ...
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November 2013
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