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Adobe PDF met digitaal watermerk | Februari 2017 |
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Contents List of Figures and Tables Acknowledgements About Pink Elephant Foreword Preface Chapter 1: Introduction Chapter 2: IT Governance Unraveled Chapter 3: The External Managed Service Provider Chapter 4: Process Implementation Chapter 5: Defining, Modeling and Costing IT Services Chapter 6: The Federated CMDB Chapter 7: Developing A Quality Driven Measurement Framework Chapter 8: The Theory of Constraints and Continuous Service Improvement Appendices: Appendix 1: An example of a Communication Plan Matrix Appendix 2: An example of a Process Dashboard Template Appendix 3: Detailed Project Roles Appendix 4: Bibliography Appendix 5: Definitions Appendix 6: About Pink Elephant
Specificaties
- Auteur
- Gary Case, Troy DuMoulin, George Spalding, Anil C. Dissanayake
- Uitgever
- Van Haren Publishing
- ISBN
- 9789401801171
- Formaat
- Adobe PDF met digitaal watermerk
- Publicatiedatum
- Februari 2017
- Bestandsgrootte
- 1690650 bytes
- Taal
- Engelstalig
- Aantal Pagina's
- 171
Beschrijving
Contents List of Figures and Tables Acknowledgements About Pink Elephant Foreword Preface Chapter 1: Introduction Chapter 2: IT Governance Unraveled Chapter 3: The External Managed Service Provider Chapter 4: Process Implementation Chapter 5: Defining, Modeling and Costing IT Services Chapter 6: The Federated CMDB Chapter 7: Developing A Quality Driven Measurement Framework Chapter 8: The Theory of Constraints and Continuous Service Improvement Appendices: Appendix 1: An example of a Communication Plan Matrix Appendix 2: An example of a Process Dashboard Template Appendix 3: Detailed Project Roles Appendix 4: Bibliography Appendix 5: Definitions Appendix 6: About Pink Elephant
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Specificaties
- Auteur
- Gary Case, Troy DuMoulin, George Spalding, Anil C. Dissanayake
- Uitgever
- Van Haren Publishing
- ISBN
- 9789401801171
- Formaat
- Adobe PDF met digitaal watermerk
- Publicatiedatum
- Februari 2017
- Bestandsgrootte
- 1690650 bytes Kb
- Taal
- Engelstalig
- Aantal Pagina's
- 171