ISO/IEC 20000:2011

a pocket guide

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Mart Rovers

Paperback | Maart 2013 |

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Beschrijving

This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: *it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations; *it supports ISO/IEC 20000-1: 2011training and certification; *it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners. 'ISO/IEC 20000-1: 2011: A Pocket Guide' is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.

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Specificaties

Auteur
Mart Rovers
Uitgever
Van Haren Publishing
ISBN
9789087537265
Bindwijze
Paperback
Publicatiedatum
Maart 2013
Categorie
Studieboek
Taal
Engelstalig

Beschrijving

This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide:
*it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations;
*it supports ISO/IEC 20000-1: 2011training and certification;
*it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners.
'ISO/IEC 20000-1: 2011: A Pocket Guide' is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.

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Specificaties

Auteur
Mart Rovers
Uitgever
Van Haren Publishing
ISBN
9789087537265
Bindwijze
Paperback
Publicatiedatum
Maart 2013
Categorie
Studieboek
Taal
Engelstalig

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