Good Services

How to Design Services that Work

Prijs € 19,99

Levertijd: 2-3 werkdagen

Lou Downe

Paperback | Januari 2020 |

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Beschrijving

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is, what makes a good service and why. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean that it either works for users or doesn’t. A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.

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Specificaties

Auteur
Lou Downe
Uitgever
BIS Publishers
ISBN
9789063695439
Bindwijze
Paperback
Publicatiedatum
Januari 2020
Categorie
Algemeen
Taal
Engelstalig
Aantal Pagina's
224

Beschrijving

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is, what makes a good service and why. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean that it either works for users or doesn’t. A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.

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Specificaties

Auteur
Lou Downe
Uitgever
BIS Publishers
ISBN
9789063695439
Bindwijze
Paperback
Publicatiedatum
Januari 2020
Categorie
Algemeen
Taal
Engelstalig
Aantal Pagina's
224

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